Position: ServiceNow Developer (ITSM)
Exp Range: 4-10 Years
Location: Chennai / Bangalore / Hyderabad
Position Type: Full Time
Keyskills: Servicenow, ITSM
Role Description:
- Integrations: Hands on experience with APIs – REST, SOAP, Scripted REST API, MID Server Integration, and expertise on using Integration Hub
- Expert in Service Mapping who can understand the relationships between applications, servers, and infrastructure components.
- Experience on Cloud Discovery such as AWS, Azure, and Google Cloud
- Event Management to integrate with monitoring tools for real-time monitoring
- Orchestration workflows to automate routine tasks
- Expertise on Performance Analytics – KPIs, Indicator Creation Scorecards and Widgets
Must-Have:
- Good competency in Configuring and customize on modules ITSM, of ServiceNow depending on the business Requirement.
- Design and implement workflows, business rules, UI Actions and Client Scripts to automate complex business processes.
- Experience on Catalog Development and Flow Designer creation.
- Must Possess hands on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.
- Expertise on Incident Management – Incident Resolution and Escalation Process, SLA Management
- Problem Management – Root Cause Analysis Problem Resolution and Workarounds
- Change Management – Risk Assessment and Impact Analysis, Change Planning and Scheduling to Change Implementation expertise on the Change management Lifecycle.
- Strong Understanding on Knowledge Management.
- Must have a Hands-on experience with Java Script and ServiceNow Scripting Language
Good-to-Have
- Good communication and presentation skills.
- Strong interpersonal skills get along well with others.
- Strong analytical & problem-solving skills
- Able to multi-task, can manage and prioritize several projects to meet deadlines.