| Must-Have |
· Minimum 5 years in ServiceNow Development · Must have hands-on experience on ServiceNow Integration · Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management · Should know ServiceNow Core concepts, client and server-side concepts · ServiceNow CAD or CSA certified. · Excellent communication Skills · Must have Knowledge in ServiceNow ITIL module. · Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. · Fine to work during US overlapping hours, (12PM IST to 10PM IST) · Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. · Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. · Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. · Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. · Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. · Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. · Creation of reports and Dashboards. · Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly. |