Job Description
**mandatory
SN | Required Information | Details |
1 | Role** | L2 Specialist |
2 | Required Technical Skill Set** | Shell Scripting |
3 | Good to have Technical Skill Set | UNIX, SQL and Production Support |
3 | No of Requirements** | 10 |
4 | Desired Experience Range** | 4-8 years |
5 | KeyWords | UNIX AND Shell Scripting AND SQL AND Production Support |
6 | Desired Grade Range(C1/C2 or C3A above) | C2 |
7 | Location of Requirement | Bangalore or Hyderabad |
Desired Competencies (Technical/Behavioral Competency) | |
Must-Have**
(Ideally should not be more than 3-5) |
|
Good-to-Have |
|
SN | Responsibility of / Expectations from the Role |
1 | Monitor and resolve production incidents, ensuring minimal business impact and timely resolution. |
2 | Perform deep-dive analysis and root cause identification for complex technical issues in UNIX, SQL, and ETL environments. |
3 | Collaborate with L2 support, development, and infrastructure teams for issue escalation and resolution. |
4 | Manage daily health checks, batch monitoring, and critical job failures using monitoring tools (e.g., Autosys, App Hero). |
5 | Analyze recurring incidents and implement permanent corrective actions to improve system stability. |
6 | Develop and optimize UNIX shell scripts and SQL queries for incident resolution and process automation. |
7 | Participate in incident review meetings, providing detailed incident analysis and RCA documentation. |